Refund & Returns Policy
Effective Date:06/06/2026
Thank you for shopping with Dcharms Bodyshop. We are committed to providing high-quality beauty and skincare products. Please read our Refund & Returns Policy carefully before making a purchase.
Return Eligibility
We accept returns within 7 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and unopened.
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Be in its original packaging.
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Include all original labels and seals.
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Be accompanied by proof of purchase (receipt or order confirmation).
For health, hygiene, and safety reasons, products that have been opened, used, or tampered with cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened skincare products
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Used body sprays or perfumes
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Opened cosmetics or makeup
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Body lotions or oils that have been opened
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Personal care items that have been used
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Gift cards
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Clearance or sale items
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Products marked as “Final Sale”
Damaged, Defective or Incorrect Items
If your order arrives:
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Damaged
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Defective
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Incorrect
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Missing items
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
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Your order number
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Clear photographs of the product(s)
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Photos of the packaging
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A brief description of the issue
If your claim is approved, we will replace the item or issue a refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you by email or phone regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
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Check your bank account.
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Contact your bank or payment provider.
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Allow additional processing time.
If you still have not received your refund, please contact us.
Exchanges
We only replace products that are:
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Damaged
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Defective
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Incorrectly supplied
We do not exchange products simply because you changed your mind or ordered the wrong item.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to this Returns Policy.
Return Shipping
If your return has been approved, please send your item to:
Dcharms Bodyshop
Accra – Kwabenya, Off ACP Road
Accra, Ghana
Unless the return is due to our mistake, customers are responsible for the cost of return shipping.
We recommend using a trackable courier service, as we cannot guarantee receipt of returned packages.
Sale Items
Products purchased during promotions, clearance events, or marked as Sale or Final Sale are not eligible for refunds unless they arrive damaged or defective.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
Dcharms Bodyshop
📍 Address:
Accra – Kwabenya, Off ACP Road
Accra, Ghana
📞 Phone:
+233 597 426 257
📧 Email:
dcharmsbodyshop@gmail.com
We are committed to resolving all customer concerns promptly and fairly.
