Privacy Policy

Effective Date: 06/06/2026

1. Introduction

Welcome to Dcharms Bodyshop.

At Dcharms Bodyshop, your privacy is important to us. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard your data.

This Privacy Policy explains how we handle your personal information when you visit our website, create an account, purchase our products, or contact us.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

Dcharms Bodyshop is an online beauty and skincare store based in Ghana. We offer a carefully selected range of beauty and personal care products, including:

  • Skincare products

  • Body lotions

  • Body oils

  • Body sprays

  • Perfumes and fragrances

  • Facial care products

  • Cosmetics

  • Beauty accessories

  • Personal care products

Our goal is to provide quality products while ensuring your personal information remains secure.

3. Information We Collect

We collect information that helps us provide a better shopping experience.

A. Information You Provide

When you interact with our website, you may provide us with:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment details (processed securely by trusted payment providers)

  • Order history

  • Customer support messages

  • Product reviews and feedback

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Products viewed

  • Shopping cart activity

  • Referral websites

4. How We Use Your Information

Your information helps us provide and improve our services.

We use your personal information to:

  • Process and deliver your orders

  • Confirm and manage payments

  • Communicate with you about your purchases

  • Respond to customer service requests

  • Improve our website and services

  • Recommend products that may interest you

  • Send promotional emails and newsletters (where permitted)

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

6. Legal Basis for Processing Personal Data

We process your personal information only where we have a lawful basis to do so, including:

  • Your consent

  • Fulfilling your purchase or service request

  • Compliance with legal obligations

  • Protecting our legitimate business interests, provided your rights are not overridden

7. Sharing Your Information

We value your privacy and do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Secure payment providers

  • Shipping and courier companies

  • Website hosting providers

  • Email and marketing platforms

  • Customer support providers

  • Government authorities where required by law

These partners are required to protect your information and use it only for the services they provide to us.

8. Payment Information

Payments made through our website are processed using secure third-party payment providers.

For your security, Dcharms Bodyshop does not store your full debit or credit card information on our servers.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Maintain accurate business records

When your information is no longer needed, it is securely deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational security measures to protect your information against:

  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Alteration

  • Unauthorized disclosure

Although we strive to use commercially acceptable means to protect your personal information, no method of internet transmission or electronic storage is completely secure.

11. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw your consent

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the information below.

12. Marketing Communications

With your permission, we may send you updates about:

  • New product launches

  • Special promotions

  • Discounts

  • Beauty tips

  • Exclusive offers

You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

14. Children’s Privacy

Our products and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page along with a revised Effective Date.

16. Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us.

Dcharms Bodyshop

Address:
Accra – Kwabenya, Off ACP Road
Accra, Ghana

Phone:
+233 597 426 257

Email:
dcharmsbodyshop@gmail.com

We are committed to responding to your questions and resolving any privacy-related concerns as quickly as possible.

Related Policies

  • Terms & Conditions

  • Shipping Policy

  • Return & Refund Policy

  • Cookie Policy